Service & Parts Coordinator
Company: Milton CAT
Location: Rochester
Posted on: May 4, 2024
Job Description:
Service & Parts Coordinator
Job Locations
US-NY-Rochester
ID
2024-5044
Category
Service / Technician
Type
FT Non-Union (FTN)
Overview
Milton Rents is seeking an experienced Service and Parts Support
person, responsible for providing backup for scheduling service,
ordering and receiving parts, communication between the
departments, support for those departments, and problem solving. A
tremendous emphasis is placed on follow-through and a positive
attitude. A successful candidate will support the software,
process, and technologies being utilized throughout our service and
parts department. Pay Range: $25.00- $30.00 per hour. Milton Rents
offers challenging career opportunities, extensive training, and
employee development along with an opportunity to grow your career
and thrive under our reputation for excellence. Whether you're
looking for a steady job with great benefits, or an exciting place
to start your career and grow within the organization, Milton CAT
can meet your needs! We offer excellent benefits and supply you
with the tools you need to maximize your potential.
- Paid Time Off + 8 company paid
holidays
- Health, Dental and Vision insurance
- Disability & Life Insurance Packages
- Competitive Retirement Plan
- Tuition Reimbursement - available to FT employees with 1 year+
of service Responsibilities
- Act as a conduit between parts and service departments.
- Open, process, monitor and close sales orders, work orders,
invoices, and purchase orders.
- Process service department shop orders, backorders, credits,
returns and quotes.
- Confirm scheduling of work. Prepare work schedules, assign all
jobs, handle and dispatch all service calls.
- Assist in the scheduling, routing and assigning work to service
technicians.
- Order parts as required for both service shop, field service
calls, and customers.
- Look up parts via supplied computer programs for CAT and other
brands we service.
- Resolve service department parts issues or concerns as
necessary.
- Assist with incremental repair quotes.
- Assist with preparing, organizing and maintaining large parts
orders for scheduled repairs to reduce machine turnaround
time.
- Run status reports to ensure timely closing of all work orders,
purchase orders, and invoices.
- Maintain confidentiality relative to pricing, promotion,
distribution, inventory, customer lists and financial reports.
- Support supervisors from all departments in timely closing of
service work orders and parts orders.
- Assure that the equipment is available as required to meet both
rental and customer needs.
- Cover absences in other positions within the Service and parts
department as needed.
- Perform other job-related duties as assigned.
Qualifications
To perform this job successfully an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill and ability
required.
- High school diploma or equivalent required, with college or
trade school preferred.
- Knowledge of construction equipment operations and principles
preferred.
- Proficient in the use of a computer and related software (Word,
Excel, etc.).
- Strong written and verbal communication skills.
- Strong problem-solving skills and detailed oriented with a high
level of accuracy.
- Basic math skills.
- Ability to perform duties with a sense of urgency, exceeding
customer expectations.
- Ability to work with minimal supervision.
- Excellent organizational skills.
- Must be able to work in a dynamic, fast paced service
environment. This job description is not intended to be
all-inclusive. Your supervisor may request and assign similar
duties. Resumes that are mailed, emailed or hand-delivered to
Milton CAT or any employee will not be considered. You must apply
online. A background check and drug test are required as part of
our pre-employment process. Milton CAT is an equal opportunity
employer that values the strength diversity brings to the
workplace. We encourage applications from individuals with
disabilities, minorities, veterans, and women. Applicants receive
fair and impartial consideration without regard to race, sex,
color, religion, national origin, age, sexual orientation, gender
identity, handicap, disability, veteran status, genetic data, or
other legally protected status. We base all employment decisions to
further this principle of equal employment opportunity. VEVRAA
Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free
workplace.
Keywords: Milton CAT, Irondequoit , Service & Parts Coordinator, Other , Rochester, New York
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