Full-Time Floating Teller
Company: Northwest Bank
Location: Smethport
Posted on: October 16, 2024
Job Description:
DescriptionNorthwest tellers are important members of our retail
network team because they often have the most interaction with our
customers. Northwest tellers provide an excellent customer service
experience by welcoming customers, efficiently processing
transactions, resolving problems, providing education service, and
uncovering financial needs for referral to the appropriate line of
business. The floating teller position also supports the
operational needs of the bank by traveling to various locations and
working a varied, flexible schedule.
ESSENTIAL FUNCTIONS:
- Have open availability to work a flexible schedule that varies
weekly, sometimes daily, based on the needs of the Bank
- Travel to Bank locations within a specified geographic region,
potentially mid-shift with little notice
- Must have access to reliable transportation to facilitate
working in multiple locations
- Reliable attendance is required
- Achieve financial wellness activity goals, such as identifying
referral opportunities
- Assist customers and visitors with questions, problem
resolution, and other needs. Proactively engage with customers to
understand needs and inform them of product/service features and
benefits. Refer customers to appropriate team member for complex
requests or products/services.
- Actively engage with and greet customers and take ownership to
resolve any customer issues or concerns
- Balance teller drawer daily and participate in dual control
balancing of vault, ATM, and any other device, as needed
- Assigned an elevated drawer limit, check signing authority,
supervisor authority in teller system, as needed
- Deliver on our North(west) star experience and champion our
customer's financial wellness through delivery of exceptional
customer experience - both in person, over the phone, and through
email communications.
- Exceptional delivery of our 5 Culture Promises
- Complete educational training as assigned and self-educate
using bank designed programs and applications
- Have general knowledge of all office systems and software,
perform maintenance and possess an in-depth knowledge of bank
products, services, and digital offerings
- Knowledge and adherence to all security and dual control
processes
- Responsible to participate in branch opening and closing tasks
as needed
- Protect the bank from unnecessary risk by following compliance,
risk, and operational procedures
- Work as a team with co-workers to complete daily tasks,
demonstrating respect and professionalism, being prompt, and
supporting management with special requests as needed
- Work evening hours and weekends as scheduled, assigned, or
necessary
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to establish effective working relationships among team
members and participate in solving problems and making
decisions
- Ability to present and express ideas and information clearly
and concisely in a manner appropriate to the audience, whether oral
or written
- Ability to actively listen to what others are saying to achieve
understanding, sharing information with others and facilitating the
open exchange of ideas and information
- Ability to establish courses of action for self to accomplish
specific goals, develop and use tracking systems for monitoring own
work progress, and effectively use resources such as time and
information
- Ability to make right decisions based on perceptive and
analytical processes, practicing good judgment in gray
areas
- Knowledge of computers and the Teller System
QUALIFICATIONS:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
Education:
- High School Diploma or equivalent preferred
Work Experience:
- Customer service experience preferred
- Cash handling experience preferred
- Banking and/or retail experience preferred
All applicants will be screened; however, only those most closely
matching the qualifications of the job posting will be contacted.
You can check the status of your application by logging into your
account. We appreciate your interest in our position!
Equal Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. 41 CFR 60-1.35(c)
Keywords: Northwest Bank, Irondequoit , Full-Time Floating Teller, Other , Smethport, New York
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