Partner Success Associate - Buffalo/Western, NY

Company: Brook Inc
Location: Buffalo
Posted on: October 17, 2024

Job Description:

Partner Success Associate - Buffalo/Western, NYAbout Brook IncBrook Health is a digital health company. Brook offers a set of products and services extending health-care-management beyond the walls of doctors' offices and into people's homes and their day-to-day lives. Brook provides people who are living with chronic conditions a highly personalized high-touch support via a smartphone app offering AI tools, data collection through connected devices, and real-time access to health coaches to make smart, daily decisions and to build healthy habits to achieve their long-term health goals. Brook also offers a CDC-approved preventative program for people who are at high risk for diabetes. For primary care providers, Brook offers SaaS tools for continuous remote monitoring, providing insights into their patient's health needs, enabling a new model of care, and early preventative interventions with our own care delivery team resulting in better health outcomes. Brook offers a dynamic work experience with team members in multiple time zones. We have a fast-paced, user-centric, high-expectation, constantly-improving-ourselves type of culture. Our goal is to change the approach to pre-condition and chronic condition care management, to use technology to support health-care providers in improving patients' health outcomes.Job Overview:The Partner Success Associate will work with the Senior Partner Success Manager as well as internal and external stakeholders to complete daily tasks and foster strong clinic partner relationships. Day-to-day responsibilities include administrative tasks, requests/assistance from clinics, data-focused support, ongoing management, and maintaining excellent customer service. The Partner Success Associate should be customer oriented, tech-savvy, and possess a deep understanding of Electronic Medical Records. The best candidate for this role is proactive, committed to outcomes, detail oriented and possesses a strong work ethic.Key Responsibilities:

• Support the initial and ongoing implementation of Brook Health products.
• Administrative tasks including but not limited to: creating daily schedules for our in-clinic staff, uploading reports to the EMR/EHR, flagging Brook-eligible patients in the EMR/EHR, and creating pending orders in the EMR/EHR.
• Attend meetings with the Partner Success Manager to help in fostering a strong relationship with clinic partners.
• Complete daily tasks and communication requests/needs from clinic partners.
• Collaborate with Brook Health Product Team to understand upcoming content and feature releases to incorporate into training and implementation.Qualifications:
• Extensive experience working within Medical Offices or Healthcare Systems (Primary Care preferred).
• Extensive experience with multiple EHRs/EMRs (Medent & Allscripts preferred).
• Excellent verbal and written communication skills with a variety of staff members (Physicians, Nurses, Office Managers, etc.) as well as the ability to call, connect and interact directly with customers, including live and virtual presentations.
• Experience successfully organizing, prioritizing, and managing simultaneous projects.This position is not eligible for relocation or visa sponsorship. Candidates must live within a commuting distance from client sites in the Buffalo/Western, NY area.What Makes This Job Amazing:
• Helping providers modernize and improve remote care, seeing patients succeed in achieving better health.
• Being part of a fast-growing startup, where every team member is encouraged to contribute shaping our organization's future.
• Learning & professional growth opportunity.
• Work with a global remote team, headquartered in Seattle.
• Paid time off, company holidays, and sick time.Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.The pay range for this role is: 40,000 - 42,000 USD per year (Buffalo Office)
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Keywords: Brook Inc, Irondequoit , Partner Success Associate - Buffalo/Western, NY, Other , Buffalo, New York