Help Desk Technician

Company: Entre Computer Services
Location: Newark
Posted on: February 13, 2025

Job Description:

Job ID: 25-00006

Is this the role you are looking for If so read on for more details, and make sure to apply today.

Entre Computer Services is hiring a Help Desk Technician in Newark, NY. Qualified candidates may apply to this posting or send your resume to recruiting@entrecs.com

Ideal candidates can expect the following responsibilities and will have some or all of the qualifications listed.

Responsibilities Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures

Qualifications Proven experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent communication skills
Customer Service mindset

Keywords: Entre Computer Services, Irondequoit , Help Desk Technician, Professions , Newark, New York